Emails and notifications you receive

Demarka sends two kinds of message: notices about your work and your account, and marketing. You can switch off the second kind without losing the first.

All email comes from [email protected], in your preferred language where a translation exists.

Account and sign-in

Email	When
Email confirmation	You register, or request a new confirmation
Password reset	You use “Forgot password” — the link lasts 1 hour
Verification code	Quick sign-up — a 6-digit code, valid 10 minutes
Access link	A passwordless account needs to get back in
Team invitation	Someone invites you to their subscription

Assessments

Email	When
Your assessment is ready	A paid assessment finishes — with a country-by-country table of outcomes

In-app notifications appear alongside these for each finished assessment, single or batch.

Monitoring

Email	When
New trademarks found	A run finds new potentially conflicting filings
Monitoring renewal due	30 days before a credit-funded watch expires
Monitoring stopped	A credit-funded watch has expired
Monitoring paused: no free slots	Your slot pool shrank and jobs had to pause

A run that finds nothing sends nothing.

Billing and credits

Notice	When
Credits expiring soon	Two weeks before purchased credits lapse
Your free trial ends in 3 days	Three days before a trial ends
Your free trial has ended	When it ends

These arrive both in-app and by email.

The notifications centre

The bell in the header opens Notifications. Each row can be marked read or unread, or deleted; the footer offers Mark all as read and Delete all. Unread items show a dot.

Marketing email

Two things count as marketing:

• Trial monitoring reminders — before and at the end of a free trial watch.
• Search reminders — a summary of names you searched, sent at most once a week and only if you have not since ordered an assessment.

You opt in at sign-up. To opt out, use the unsubscribe link at the foot of any marketing email; it works in one click, with no sign-in.

Unsubscribing stops both. It does not stop monitoring alerts, assessment-ready emails, billing notices or anything to do with authentication — those are transactional and are never opted out of by law or by design.

If emails are not arriving

1. Confirm your email address. Lifecycle, billing and monitoring emails are withheld from unconfirmed addresses.
2. Check spam, and add [email protected] to your contacts.
3. Check that you are expecting one at all — monitoring alerts only go out when a run finds something new.