Changing, upgrading or cancelling your plan

All plan changes happen on the billing page.

Upgrading

Choose Upgrade plan and pick a higher tier. Demarka calculates the prorated difference for the rest of the current billing period and charges it straight away; your renewal date does not move.

The dialog shows the exact amount before you confirm.

Your new credit allowance and slot pool apply immediately.

Downgrading

Downgrading takes effect at the start of your next period. Two things to plan for:

• Credits. Plan credits expire with the period they were granted in, so anything unused when the period ends is lost regardless. Spend them before the change lands.
• Monitoring. If the smaller plan’s pool cannot hold your current jobs, the newest jobs are paused with the reason “no free slot”. Nothing is deleted, and they resume automatically if room reappears. To keep a specific job running, fund it with credits or delete one you no longer need.

Cancelling

Cancel from the billing page. The subscription stays active until the end of the period you have already paid for, then does not renew.

Before you confirm, the dialog tells you the end date and how many monitoring jobs will be deactivated.

After cancellation:

• The account moves to the Free plan.
• Assessments you have generated stay yours, readable and exportable.
• Saved searches stay.
• Monitoring jobs beyond the Free plan’s single slot are paused, not deleted.
• Purchased credits keep their own 12-month validity and remain spendable. Plan credits do not survive the period.

Reactivating

A cancelled-but-not-yet-ended subscription can be reactivated from the same card, and simply continues.

After it has ended, subscribe again as normal. Paused monitoring jobs resume automatically as capacity returns, oldest first.

Slot packs

Slot packs are cancelled separately, in the monitoring slots section. Their slots stay in your pool until the end of the paid period.

Refunds

Demarka publishes a refund policy covering the money-back guarantee on clearance work. Read the refund policy for the current terms, and contact support if you think a case qualifies.