Wie können wir helfen?
Anleitungen zur Markenrecherche, zur Beauftragung einer Prüfung, zum Lesen Ihres Berichts, zur Überwachung und zur Verwaltung von Credits.
Die Hilfeartikel sind derzeit nur auf Englisch verfügbar.
Dazu gibt es keine Artikel. Versuchen Sie ein anderes Wort oder schreiben Sie uns.
Erste Schritte
Konto anlegen, erste Recherche starten und erfahren, was Demarka leistet.
- What Demarka does The three tools — search, assessment, monitoring — and which one answers your question.
- Creating an account and signing in Sign up with Google, an emailed code or the full form, and confirm your email.
- Your first trademark search A walkthrough from an empty form to a list of similar marks you can act on.
- What the Free plan includes Five searches a month, full results, one monitoring slot — and where the limits sit.
- Trademark basics you need for Demarka NICE classes, absolute vs relative grounds, provisional refusal vs opposition, distinctiveness.
Marken recherchieren
Kollidierende Marken finden, passende Klassen wählen und Ergebnisse lesen.
- Simple search The three-field form: name, countries, classes — and what happens behind it.
- Advanced search Look up by owner or number, restrict by date, and switch match mechanisms off.
- Choosing NICE classes Browse the grid, use the AI class helper, or run the guided wizard.
- Reading your search results What each field on a result card means and how to spot a genuine conflict.
- Filtering and sorting results Narrow by status, class, office, territory or match type — all without a new search.
- Saving, exporting and sharing a search Keep a search, add notes, download it as PDF or Word, share a read-only link.
Prüfungen
Eine Registrierbarkeitsprüfung beauftragen und jeden Teil des Berichts verstehen.
- What an assessment is and what it costs One mark, one jurisdiction, one credit — and what the report actually contains.
- Creating an assessment step by step The four-step wizard: brand and logo, markets, classes, review.
- Declaring marks you already own Stop your own earlier marks being reported as conflicts against you.
- Reading your Registration Outlook The four outcomes, the per-class forecast, and what each one means for filing.
- Absolute grounds, similar marks and recommendations The detailed sections of a report and how to act on each of them.
- Multi-country bundles One mark in several countries: the bundle summary and the EU shortcut.
- Chatting with and editing your report Ask questions about a finished report, or rewrite it with an instruction.
- Downloading and sharing a report PDF or Word, full or executive, plus public links you can withdraw.
Überwachung
Neue Anmeldungen im Blick behalten, die Ihrer Marke gefährlich werden können.
- How monitoring works Twice-weekly runs, what each run produces, and what an alert tells you.
- Setting up monitoring Create a watch from scratch, from search results, or on a whole owner.
- Monitoring slots and credit funding How the slot pool works, and when to fund a watch with credits instead.
- Monitoring statuses and what to do about each Every status badge, why it happened, and how to get back to Active.
- Renewing, pausing and deleting a watch Pause, resume, renew for another 12 months, or delete — and what each one costs.
Tarife, Credits und Abrechnung
Tarife, Credits, Pakete, Bestellungen und Team-Plätze.
- Plans compared What each plan includes, and how to work out which one fits.
- How credits work One credit = one jurisdiction assessment, or 12 months of one monitoring slot.
- Credit packs and slot packs Two top-ups: one-time credit packs, and monthly monitoring slot packs.
- The free trial 14 days, no card, once per account, on Solo and above.
- Your wallet, credit activity and orders What each part of the billing page shows, and where to find an invoice.
- Invoices, receipts and currency Where invoices live, how to get your company details onto them, and why billing is in USD.
- Changing, upgrading or cancelling your plan Proration on upgrade, what happens to credits, and what happens to your watches.
- Teams, seats and white-label Share one subscription across a team, and put your firm's branding on reports.
Ihr Konto
Profileinstellungen, E-Mails, Anmeldung und Ihre Daten.
- Profile settings and language What you can change, and how interface language differs from report language.
- Emails and notifications you receive Everything Demarka sends you, and how to stop the marketing ones.
- Sign-in methods and security How to sign in, how long sessions last, and what you can revoke.
- Deleting your account and data How to request deletion, and exactly what gets removed.
KI-Assistenten
Claude, Cursor oder einen anderen KI-Client mit Ihrem Demarka-Konto verbinden.
Abdeckung und Daten
Welche Register wir durchsuchen und wie aktuell die Daten sind.
- Which countries and registers are covered What we search, and why a country only appears once it is fully covered.
- How fresh the data is Update cadence, the frozen data-as-of date, and why register lag matters.
- EU, regional and international registers How EUTM, Madrid and regional registers are handled, and why EM and WO are rejected.
Für Kanzleien
Sammeln Sie Markenanmeldungen von Ihren Mandanten.
Problembehebung
Was bei Limits und Fehlermeldungen zu tun ist.
- You have used all your searches this month What counts as a new search, when it resets, and how to get more.
- Not enough credits Why nothing was charged, and the cheapest ways to cover the gap.
- No free monitoring slots Four ways out when the slot pool is full — and why nothing was deleted.
- This feature is not in your plan Which features are gated to which plan, and which are not gated at all.
- Expired links and other common errors Dead share links, expired upload links, stuck assessments and failed searches.